Policy - Red Raven's Cauldron

Welcome

WELCOME!!!!
Come in! Stay for a spell!
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Our shop is full of MAGICKAL ITEMS, handmade, supplies and Vintage.
This shop is full of hand made items that are created for a magical lifestyle, for those who are comfortable with the Shadows and revel in the darkness. But, I also try to provide a variety of items for all Paths and Traditions.
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***FEEDBACK - If you would like to leave feedback, it is appreciated. A good feedback rating is what keeps shops in business. Please, keep this in mind. .. If, for any reason, there is a problem with your order (and you feel a FIVE STAR rating is not appropriate), please contact me before leaving feedback and I will do what I can to help you out. Understand that with items I order from a supplier, there is very little I can do to control what they send and how it performs.
**Please, keep this in mind, too, when leaving feedback.
If there is anything at all I can do to assist you, I will.

Payments

Payment is DUE WITHIN 3 DAYS OF PLACING THE ITEM IN YOUR CART. If, within 3 days, that item(s) is not paid for, it will be re-listed and the transaction will be canceled. Payments through Paypal must have a verified, confirmed shipping address.
WE DO NOT ACCEPT MONEY ORDERS, PERSONAL OR ANY OTHER CHECKS OR WESTERN UNION.
~We accept PAYPAL, CREDIT CARDS and ETSY GIFT CARDS.
~Purchases in our home state will be charged the current tax amount.

Shipping

We usually ship within 5 working days of your cleared payment. Most of the time, it is the next day. Occasionally, it is on the same day, if the mail has not yet been picked up and I have the time to package.
Shipping is to the USA and Canada ONLY.. Check each listing to find which items are shipped to other places.
~If you would like an item shipped to another area, contact me. We can modify the listing to ship to you.
~~If you would like insurance for your package and it is not already part of the shipping process, please let us know BEFORE you order and we can change the listing to reflect the added fee.

Refunds

***OUR RETURN POLICY***
It goes like this...In the event that at item (or items) has been horribly misrepresented, we will refund the money that you paid for the item. We DO NOT REFUND SHIPPING COSTS. Also, the return shipping costs are the BUYER'S RESPONSIBILITY--not ours. This means that if you choose to return an item, you will pay the shipping costs to ship it back to us. We will refund your purchase amount ONLY AFTER we receive the item (or items) and ONLY if it (or they) is in the same condition as when shipped.
REFUND MUST BE INITIATED WITHIN 7 DAYS of receiving package. A PERSONAL EMAIL or conversation through Etsy must be sent to me to initiate the refund process.
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This policy applies ONLY if the item has been HORRIBLY MISREPRESENTED. If you have not read the item description thoroughly and have missed a detail in the description, that is not my responsibility...sorry.
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If an item is broken in transit, we will help you as much as we can to gain reimbursement from whichever agency is responsible.
IF YOU WOULD LIKE AN ITEM INSURED, PLEASE LET US KNOW **BEFORE** MAKING PAYMENT.
~~PLEASE KEEP IN MIND that, since you are the purchaser of the insurance, it is up to you to collect any losses. We will assist as much as you can. But, in most cases, all we can do is supply you with the information provided to us by USPS or ETSY.

Additional

WE REALLY DO LOVE OUR BUSINESS AND OUR CUSTOMERS!! WE ARE HERE TO MAKE AVAILABLE MANY UNIQUE AND MAGICAL ITEMS. IF YOU HAVE SUGGESTIONS, WE WOULD BE GLAD TO HEAR THEM. BUT, WE CAN NOT GUARANTEE THAT THEY WILL BE ADDED TO THE INVENTORY FOR SALE.
****IMPORTANT****
FEEDBACK - If you would like to leave feedback, it is appreciated. A good feedback rating is what keeps shops in business. Please, keep this in mind. .. If, for any reason, there is a problem with your order (and you feel a FIVE STAR rating is not appropriate), please contact me before leaving feedback and I will do what I can to help you out. Understand that with items I order from a supplier, there is very little I can do to control what they send and how it performs.
**Please, please...keep this in mind, too, when leaving feedback.
If there is anything at all I can do to assist you, I will.

Legal imprint